Service Related FAQ's
1. When does my billing start?
Billing starts on the first of the month. Services
are prorated for the portion of the month if more then 20 days remaining.
If less than 15 days remaining in the month that partial month is free
and billing will be due for the first full month in advance
2. How can I pay for my services?
3. Do I need to have a PayPal account?
No. PayPal does not require you to have a PayPal
account to use their services when paying with a credit card. If you
wish to make payments from a checking account you will be required to
open a paypal account but they are free.
4. Do you charge for support?
We provide free support to our customers and will
gladly provide support to non customers for a small fee.
5. When do I have to pay for my web
design services?
We require at least 50% upfront to start and the
50% remaining upon completion of the project. Full payment is
also an option. Please remember that our services is a First Paid, First
Done basis.
6. How long does it take to finish
a web or graphics design project?
It depends on the complexity of the project. Small
projects like Auto-Surfs (including the template, banners and template
installation) normally is finished within 2 to 3 days under normal circumstances.
7. Do you provide content for websites?
Not at the moment. Probably in the near future
we will provide contents as a part of our services.
8. Do you give discounts on your services?
Yes. We do give discounts for regular and repeat
order clients. A Discount is a priviledge not a right. This
means that if a client received a discount once it does not mean that
he will receive discount all the time.
9. How much "say so" do
I have in the design of my site?
You are the customer that makes you in control.
We ask for your ideas of how you would like to see the site turn out
and keep steady contact with you while we are in progress to ensure
that you like what we are doing.
10. How will you keep in contact
with me while you are creating my site?
We all use the following messenger services: AIM
from AOL, YM from Yahoo and MSN Messenger from msn.
11. Can I upgrade from 1 package
to another or what if I out guess my needs?
Yes you are not locked into any package; you can
change at any time with out any fee.
12. What if you do not have any packages
that suit my needs?
Just let us know what your needs are and we will
create a custom package for you.
13. Can I transfer my hosting account
to someone else if I sell my website?
Yes all accounts are transferable. You will have
to make sure that the account is paid up and that the new owner knows
how to log in to the control panel. You will also need to notify us
of the new contact e-mail so that we can continue to send billing information
and other important A updates as well.
Dedicated Servers - Top 5 FAQ's
1. What is a Dedicated Server?
Our Dedicated Servers, sometimes referred
to as "Fully Dedicated Servers", come with a wide variety of hardware,
software and support options so you can custom design the perfect hosting
solution for your e-business. ACD dedicated servers are custom built
by our engineering staff with the highest quality brand name components
from the world's leading computer provider, Dell. Reliable networking,
quality hardware, responsive technical support, superior performance
and competitive pricing form the foundation of every ACD product and
service. Also see: [ Dedicated
Server Details ]
2. What is "Unmetered" bandwidth?
Included with every ACD dedicated server
is a multi-homed, full-duplex 1.5 Mbps unmetered Internet access port.
ACD's Unmetered bandwidth helps you manage your costs through the predictability
of a fixed monthly charge for bandwidth consumption. You can use as
much Unmetered bandwidth/transfer as needed without ever worrying about
bandwidth overages or extra charges. At the same time ACD's flexible
options will allow you to rapidly scale services to suit the changing
dynamics of e-Business and accommodate growth. This level of connectivity
is capable of more than 800 GBs of sustained two-way transfer per month
making this perfect for the vast majority of hosting resellers and companies
offering web-based solutions. Note: There are limits to the performance
of any hosting platform and more demanding applications and web sites
can require more powerful hosting and transfer solutions.
3. What is the difference between Fully Dedicated
Servers and Dynamic Dedicated Servers?
Dynamic Dedicated Server or DDS is ACD's
brand name for its hosting solutions based on virtual private server
technology (VPS). Virtual Private Servers have multiple virtual hosting
environments or VEs on one physical host (computer) whereas a fully
Dedicated Server has only one customer (you) on the physical host. Also
see: [ Dynamic Dedicateds
Server Detail ] [ Full
Dedicated Server Details ]
4. How long does it take to set up a new account?
All fully dedicated servers are custom built
and tested by our engineering department after being ordered from our
web site. It typically takes between 12 and 24 hours to set up a new
fully dedicated server account (Note: some specialty orders can take
longer). After your order has been verified, you can login to our Customer
Service Center and track the progress of your install or ask questions
of the engineering staff.
5. Do you have Windows servers?
Yes. ACD has the Win
5000-X Windows 2003 server with a variety of options and value-adds.
Please see: [ Windows 2003 Server Details
]
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